CUSTOMER SERVICE
Shipping & Delivery
Paver Outlet accommodates the delivery of a diverse number of products, each often requiring a different delivery method due to weight, volume or size, and optimized based on the best heavy delivery method. Pavers, coping, retaining wall blocks, fire pits and other hardscape products are shipped via authorized Paver Outlet freight carriers, or optionally the customer can pick up. Please allow 1 to 3 days for delivery of your order within the same state and 3 to 5 days outside of your state. A Paver Outlet customer service representative will contact you to schedule the delivery of your order. All delivery dates are tentative and subject to delays caused by weather, traffic, and/or other variables outside of our control. Paver and Concrete Sealer is shipped via Paver Outlet Courier or FedEx service and is not available in all areas. Drains are shipped by Freight due to their long length (10 feet), but to accommodate lower shipping cost, Paver Outlet can cut drains to 5-foot lengths so that they can be shipped via UPS.
Customer Pickup
Paver Outlet makes it a practice to minimize material handling and delivery cost, and these savings are passed directly to you in lower prices. You can pick up your pavers or other products directly at the manufacturer or one of our collaborative distribution centers.
Privacy & Security
See Privacy Policy on Home Page.
Returns & Replacements
See Returns Policy
Ordering
Paver Outlet, in conjunction with our collaborative suppliers, make every effort to stock all standard products available for purchase, however, due to the high variation of product options, like paver shape and color, it is not always possible to find your product of choice. It is recommended that you first use the Request for Quote option to determine availability, lead time if it is not available, and delivery cost. Once you're fully satisfied, you can easily place an order on our website, call it in or sent an email or text. We strive to make the ordering and fulfillment process as quick and easy as possible.
Payment, Pricing & Promotions
Paver Outlet accepts credit card, checks, and cash.
Viewing Orders
All orders can be viewed online from the Home Page.
Updating Account Information
You may update your information by selecting “My Account” from the Home Screen.
